FLASCO

Walgreens is supporting customers and patient populations in pharmacies, stores and online

  • Katrina Williams
  • March 17, 2020

As things in the U.S. quickly evolve with COVID-19, we know there is growing concern about the outbreak and impact.  I am reaching out to let you know that ensuring the health, safety and well-being of the communities and patient populations we serve across the U.S. continues to be our top priority. We understand this may be a particularly stressful time for the patient communities you serve.

We are prepared and have taken a number of steps to take care of your patient populations in ways that are convenient, kind and supportive. We’re partnering with the White House, Centers for Disease Control and Prevention (CDC), and other state and local health officials on response efforts and to provide you with the most up-to-date information. As you and your community may have questions, here are the ways, some of which you may have already heard, Walgreens is supporting customers and patient populations in our pharmacies, stores and online:

  • Walgreens pharmacy teams are trained and available to address any questions or concerns related to prescription drug needs 24/7 online through Pharmacy Chat, over the phone or in-person in our stores
  • Patients can get prescriptions conveniently through a drive-thru trip or next-day home delivery. Walgreens is now waiving delivery fees on all eligible prescriptions and on any purchase on Walgreens.com, with no minimum purchase required
  • We are working diligently to dispense medications for patients during this challenging time and during emergency situations. If patients have questions or concerns about their supply of medications, they can reach out to their doctor and to our pharmacists to determine if additional supply is critical
  • With some states declaring a state of emergency, pharmacists may be able to provide a one-time emergency fill of a medication if it meets certain requirements. It’s best for patients to contact their pharmacist or doctor to determine if this is an option. This varies by state and will continue to evolve
  • Walgreens Find Care on our mobile app and website is a resource to connect patients to a wide selection of health care services from local providers, as well as telehealth options

Retail Products

  • In stores, our teams are taking precautionary measures and working diligently to ensure a clean and safe environment
  • We’re making every effort to make in-demand products available, and while we may experience temporary shortages of certain items in some locations, we’re continuing to work closely with our supplier partners to meet customers’ needs
  • Walgreens has put into effect purchase limits on certain products to improve inventory and to help ensure products can be more widely available. Because of high demand, we’re limiting the purchase of disinfectant wipes and cleaners, face masks, hand sanitizers, thermometers, gloves and paper goods to four per product category, per customer
  • To help customers find what they’re looking for, Walgreens.com updates with the latest available store inventory information frequently throughout each day, and we’re offering free delivery on any purchase on Walgreens.com, with no minimum purchase required

Additional Resources and Information

  • We’ve developed COVID-19 resources for information on Walgreens.com and our Walgreens Newsroom, as we know many people in the community look to us for guidance
  • We have leveraged our online Ask a Pharmacist content series to address health-related questions we’re seeing frequently from our customers
  • We also encourage you to refer to the CDC for the latest guidance and information on COVID-19

Our Walgreens pharmacists and team members are people you know and trust who live right in your communities.  Our employees’ health and safety are also of the utmost concern.  Our clinical and safety teams are keeping our team members up-to-date with the latest information from public health officials and the CDC.  We are also encouraging team members to stay at home if they are sick or showing signs or symptoms of possible illness and asking them to limit travel.

We remain committed to the communities we serve and our patients. We will continue to do our part as an organization to champion the health and well-being of every community in America.  

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