Walgreens, champion for health and well-being

  • Katrina Williams
  • March 27, 2020

Now, more than ever, we will continue to champion the health and well-being of every community in America and do our best to serve our customers and patients through this pandemic. This is particularly true for the patients we care for with chronic, complex or life-changing conditions who rely on us for education, support and access to the medicines they need.

We continue to maintain operations at all Walgreens community based-specialty pharmacies so that our pharmacists who are specialized in complex disease states such as cancer, multiple sclerosis, HIV and organ transplant, can continue to help patients. With many sites located in health centers, we can help minimize the number of stops a patient is making to access critical health services and prescriptions. To better serve our patients and customers, we’re also implementing social distancing guidelines to ensure a safer store experience for all. Further, at some of our specialty sites, patients can utilize bedside delivery or curbside pickup in some locations. And, as we previously shared, Walgreens is now waiving delivery fees on all eligible prescriptions and on any purchase on Walgreens.com, with no minimum purchase required.

In the last few days, we have taken a number of additional steps in all stores and pharmacies to support our team members, customers and patients.

Store Operating Hours

  • We have adjusted operating hours to 9 a.m.-9 p.m. chain wide, including 24-hour stores only in the front end (pharmacies will remain open 24 hours), to allow stores to spend the necessary time while closed cleaning, sanitizing and stocking shelves. We play a critical role in providing patients and customers access to the care, products and services they need, and this is even more important as we work around the clock to support the COVID-19 pandemic.
  • For stores with shorter operating hours than 9 a.m. until 9 p.m., customers and patients should visit our store locator for specific store and pharmacy hours.

Drive-Through Options

  • We are offering select products for purchase at the pharmacy drive-thru, where available, for customers’ convenience and peace of mind as communities across the country practice social distancing to fight the spread of COVID-19. 
  • Products will include: 
  • Cleaning supplies and sanitizers 
  • Cough/cold, pain/fever and immunity support 
  • Grocery items 
  • Infant formula/adult nutrition 
  • Medical supplies/first aid 
  • Paper goods 
  • Customers may confirm product availability with the pharmacist or technician at the pharmacy drive-thru window.  

Care for Seniors

  • At a time of heightened concern for seniors, we’re continuing to do everything we can to help support our most vulnerable customers and patients.
  • Walgreens health outcomes pharmacists, who are dedicated to helping to improving patient outcomes, are currently reaching out to our senior patients to ensure they receive the care and service they need, such as any prescription medications and product supply check-ins.
  • Starting Tuesday, March 24 and every Tuesday for the near future, Walgreens stores will open at 8 a.m., with the full hour from 8 a.m. until 9 a.m. dedicated to senior citizens. This hour is also available to their caregivers and immediate families may also visit the store during this time.
  • We will also offer our senior day discount on every Tuesday during the pandemic. Customers age 55 and older will receive 30 percent off regularly priced Walgreens brands and 20 percent off regularly priced national brands. Restrictions may apply including current quantity limits on certain high demand products.

Frequently Asked Questions

  • We’ve developed COVID-19 resources for information on and our Walgreens Newsroom, as we know many people in the community look to us for guidance.

For additional resources and information, you can visit Walgreens.com for COVID-19 updates, our newsroom for Frequently Asked Questions and regular updates, or reach out directly to me.

Walgreens Consumer Flyer COVID19 3.20.2020

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